Sheltr solves co-living maintenance chaos with FixForm: The power of QR code tenant reporting

The challenge: manual maintenance tracking in busy co-living properties

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Sheltr manages dynamic co-living properties where communal spaces are heavily used and shared by many. For example, one house alone accommodates 12 active tenants. In these high-traffic environments, efficient facility management is critical for operational success and tenant experience.

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Before implementing FixForm, the community manager, Emma, was overwhelmed by a chaotic, fragmented system. "Back in the day I used to get WhatsApps, phone calls, emails," she recalls. This fractured communication made it impossible to prioritize, track, and close issues efficiently. The constant stream of unstandardized reports created heavy administrative burden and a lack of clarity.

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The FixForm solution: implementing the ultimate tenant reporting software

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Sheltr adopted FixForm to establish a single, clear, and easy channel for all maintenance reporting across their portfolio. They installed FixForm’s QR code maintenance system prominently in all their establishments. This immediate and intuitive solution revolutionized the tenant reporting process: tenants simply spot an issue, scan the code, and report directly into the centralized system.

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"Now people just know that they can scan the QR code and it goes to the right person."

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This immediate, direct communication eliminated administrative steps and the burden of managing multiple communication channels. By simplifying the front end for their tenants, Sheltr instantly achieved complete standardization of incoming maintenance requests, turning chaos into actionable data.

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The impact: complete visibility and optimized property management

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With FixForm, Sheltr transformed its facility management from a reactive, decentralized mess to a proactive, transparent operation. The key benefits for their co-living property management team materialized instantly:

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• Real-time dashboard (single source of truth): The community manager now uses the centralized FixForm dashboard as her control center. This real-time dashboard gives her a complete picture of operations: "I can see what's happening in every Sheltr: what's new, what's urgent, and what's been done."
• Operational clarity and efficiency: The standardized process is better for everyone, ensuring issues are never lost. Emma confirms the massive improvement in operational quality: "It's so much easier, it's clearer, and it’s way better for everyone... thanks to FixForm it runs very smoothly."
• Elevated tenant experience: By providing an intuitive reporting tool and ensuring issues are logged and addressed faster, FixForm is essential for Sheltr to maintain its high standard of tenant satisfaction in a high-turnover co-living environment.

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"It's so much easier, it's clearer, and it's way better for everyone. Since using FixForm, i finally see the full picture." — Emma, Community Manager, Sheltr