Innovation without barriers: how smart scanning empowers care at Maria Middelares

At their Ghent location, patients and visitors can now report technical issues instantly by scanning QR codes located in every room. Powered by FixForm, these scans flow directly into TOPdesk, the hospital's central management system. FixForm acts as a user-friendly "front door" for the public, while the technical team continues to manage all tasks within their familiar environment. This ensures a seamless process for both the reporter and the maintenance staff, keeping the hospital’s infrastructure and facilities in peak condition through a collective effort.

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The challenge: caregivers as "reporting desks"

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A few years ago, maintenance requests could only be submitted via the internal intranet. This created several bottlenecks:

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• Patients had no direct voice: A leaking tap or a broken lightbulb had to be reported to a nurse first, who then had to take time away from care to log it internally.
• Vague locations: Technicians often headed out without knowing the exact location or the specific nature of the problem.
• Delayed responses: Minor defects often stayed under the radar longer because the barrier to report them was too high.

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The Solution: Scan, report, fixed

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Maria Middelares opted for a simple, recognizable solution: the QR code. Following a successful pilot in the maternity and delivery departments, FixForm was rolled out hospital-wide. The mobile phone became the ultimate low-barrier tool for reporting issues.

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"The power lies in the simplicity.

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If something is wrong, you just scan the code and you’re done. No logins, no apps, no hassle. This relieves the pressure on our frontline staff, allowing them to stay focused on patient care." ‍

— Jana Bovyn, Medical Technology Coordinator and Prevention Advisor, Maria Middelares

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The "Best-of-Breed" integration

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Smart software should collaborate, not compete. Maria Middelares seamlessly integrated FixForm with their existing TOPdesk environment. This streamlined workflow sets a new standard for modern, smart healthcare environments.

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Focus on care

As a hospital committed t

o continuous innovation, Maria Middelares proves that smart simplicity has a massive positive impact on daily operations. By empowering everyone—from patients to visitors—to report issues, they have created a proactive, intelligent care environment.

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• A win for care: Every report made by a visitor or patient is a minute of care time saved for the nursing staff.
• Technical efficiency: With automatic location tracking and attached photos, the technical team arrives on-site with the right information and tools, significantly reducing response times and boosting overall efficiency.