FixForm vs. TOPdesk: How facility teams get the best of both worlds

FixForm vs. TOPdesk : Feature-by-feature comparison

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Speed & Ease of Use

• FixForm: Reporting an issue takes seconds. Teams and residents can start using it immediately without training. This speed and simplicity drive adoption across all user groups.
• TOPdesk: Intuitive in IT/ESM contexts but FM workflows often require extra configuration. It’s intuitive for IT processes but may feel heavier for facility teams starting fresh.

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FM Workflows & Maintenance

• FixForm: Built specifically for facility management tasks: issue reporting, preventive checks, contractor coordination. All in one simple interface.
• TOPdesk: Provides reservations, asset tracking, and request management, but as part of a larger ESM platform.

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Collaboration & Self-Service

• FixForm: Enables real-time collaboration between FM teams, contractors, and residents with instant updates and easy communication.
• TOPdesk: The Self-Service Portal supports ticketing and reservations across departments. For FM teams, it works well but comes with the complexity of multi-department setup.

Integration benefit: Residents and employees can report issues via FixForm QR solution, while FM teams resolve and update everything in TOPdesk.

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Analytics & Automation

• FixForm: Offers modern dashboards and actionable insights with minimal setup with an AI layer.
• TOPdesk: Includes extensive reporting and process automation tools, but configuration can be time-consuming for FM-specific KPIs.

Integration benefit: Combine FixForm’s operational data with TOPdesk’s enterprise analytics for a complete picture.

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Implementation & Scale

• FixForm: Fast rollout with minimal IT involvement; scales easily across multi-site facilities.
• TOPdesk: Broader automation and reporting across all service areas; IT, HR, FM.

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Why many organizations use both

Because FixForm integrates with TOPdesk, you don’t have to pick one system for everything. A typical setup looks like this:

• FixForm handles all FM-specific tasks: reporting, inspections, contractor work, preventive maintenance.
• TOPdesk provides centralized service management: IT, HR, FM requests, knowledge base, and enterprise reporting.

This way, FM teams stay agile while the organization maintains one service ecosystem.

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The bottom line

Both platforms help organizations manage services and requests, but the focus is different:

• FixForm is a facility-first platform designed to make FM teams faster, more collaborative, and more efficient from day one.
• TOPdesk is a broad service management platform with FM as one of many modules which is great for organizations seeking one tool for everything, but with more complexity.
• ‍Together: A connected ecosystem where FM teams stay productive in FixForm while leadership keeps enterprise-wide visibility in TOPdesk.

For most modern FM teams that want quick adoption, less complexity, and measurable impact, FixForm often proves to be the more practical choice.

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Ready to see how FixForm transforms facility management in combination with TOPdesk? Request a demo!