Someone spots an issue and scans
An occupant notices the coffee machine is making strange noises. They scan the QR code on the machine and submit a quick report describing the issue.
A ticket lands on the right person
A ticket appears. The right person gets a notification. Before the occupant has left the room.
The technician sees the full history
The technician arrives and scans the same QR code on the coffee machine. They instantly see the complete asset passport including past maintenance, recent issues, and warranty information.
The manual is already attached
The technician taps the manual directly from the asset view and finds specific troubleshooting steps for grinding noise issues. No need to search through file cabinets or email threads. Everything is attached to the asset.
Fix logged. Asset updated.
Following the manual, the technician cleans the grinder chamber and replaces the worn burr. They document the work directly in the ticket, which automatically updates the asset's maintenance history.
A pattern becomes a schedule
The asset history shows it clearly: second grinder issue in six months. The facility manager sets up a quarterly inspection. From now on, the burr gets checked before it fails. One reactive fix becomes a standing rule, and the next emergency callout never happens.
